PETRA Flat high setting ring with a tension set white sapphire in stainless steel

Frequently Asked Questions

I JUST PLACED AN ORDER. WHEN I WILL RECEIVE IT?

At TAORMINA JEWELRY, we don’t believe in mass production — each piece is individually handcrafted and made to order, exclusively for you.

Creating timeless design and flawless craftsmanship takes time. We carefully shape, finish, and inspect every detail to ensure it meets the highest standards of quality. For this reason, orders typically ship within 1–2 weeks. (During quieter periods, your order may ship even sooner.)

Domestic orders are shipped via USPS First Class

International orders are shipped via UPS Express Saver

As soon as your order is complete, you’ll receive a shipping confirmation with tracking details.
Thank you for your patience — perfection is always worth the wait.

DO YOU ACCEPT RETURNS/EXCHANGES/CANCELLATIONS?

• RETURNS/EXCHANGES: We take pride in offering the highest quality craftsmanship and materials. If you are not fully satisfied with your purchase, you may return the unused item within 7 days of delivery.
Note that since each piece is made to order, we do not offer refunds. However, you may exchange the item for another of equal or greater value, or receive a store credit.
Store credit never expires and can be redeemed at any time through our online boutique. Buyers must contact us prior to returning any item.

• ORDER CANCELLATION: must be requested within 24 hours of purchase. It is the sole responsibility of the customer to submit the cancellation request within this time frame.

​DOES YOUR JEWELRY EVER TARNISH?

TAORMINA JEWELRY is meticulously crafted from 316L surgical-grade stainless steel — a premium, hypoallergenic alloy renowned for its exceptional resistance to tarnish, corrosion, and oxidation. Unlike traditional metals, it retains its brilliance over time and requires virtually no maintenance.

Our pieces are engineered for 24/7 wear, including exposure to water, humidity, and daily elements — whether you're in the shower, at the gym, or swimming.

Care Tip: While our jewelry is built to endure, we recommend a quick rinse with fresh water and mild soap after contact with saltwater or chlorinated water. Gently dry with a soft cloth to maintain its pristine finish and mirror-like luster

DOES YOUR JEWELRY GIVE ALLERGENIC REACTIONS?

At TAORMINA JEWELRY, we exclusively use 316L high-grade stainless steel, a hypoallergenic, nickel-safe alloy that is exceptionally gentle on the skin and entirely tarnish-free.

With over 15 years of experience, we’re proud to say we’ve never received a single report of allergic reactions — a testament to the purity and biocompatibility of our materials.

Technical Insight:
316L stainless steel is alloyed with molybdenum, which significantly enhances its resistance to corrosion — especially in humid or saline environments. This medical-grade material is commonly used in surgical implants and marine applications, ensuring unmatched durability, safety, and skin compatibility for even the most sensitive wearers.

I RECEIVED MY ORDER, BUT I CHOSE THE WRONG SIZE. WHAT SHOULD I DO?

If you’ve received your order (tension-set rings, necklaces, or bracelets) and realized you selected the wrong size, don’t worry — we're here to help. Please contact us to initiate the resizing or exchange process.

Kindly note that a resizing fee may apply, as each adjustment involves additional materials, precision work, and artisanal labor.

Important:
If the sizing discrepancy is due to an error on our part, we will provide the resizing service completely free of charge.

CAN I ORDER CUSTOM SIZES FOR RINGS, NECKLACES, AND BRACELETS?

In most cases, yes. Since all TAORMINA JEWELRY pieces are individually made to order, we’re happy to accommodate custom sizes or proportions beyond the standard options listed.

To request a specific length or a quarter/half-size variation, simply leave a note in the “Message to Seller” box during checkout.

Note: We do our best to maintain consistent pricing, even for custom sizing, whenever possible.

​IS YOUR JEWELRY HANDMADE?

Taormina Jewelry is entirely handmade and crafted specifically for you. Our pieces are carefully assembled and shaped by hand rather than mass-produced by machines.

According to FTC guidelines, to be classified as handmade, the work must be created primarily by hand power or hand guidance. This means that while tools such as drills, lathes, polishers, or other machinery may be used, they are always operated under the direct control of the artisan’s hands.

Every component—findings, clasps, joints, hinges, mountings—comes from our exclusive Jewelry Catalog and is a unique work of art, designed by Vincenzo Taormina, Master Jeweler, and meticulously handcrafted by him in his Philadelphia studio.

REPAIRS SERVICES

We want you to enjoy your Taormina jewelry for years to come. Should your piece ever need servicing, you can entrust our specialists with repairing it to preserve its beauty and longevity. Simply contact Us, and ​let's discuss what kind of services needs to be done, and consequentially ship the item to our studio.

Upon receipt, our jewelers will evaluate the item. The evaluation may take one to two weeks after which, we will contact you to discuss any service fees. We take “time owned” as well as “condition received” into consideration when evaluating a piece.

WILL MY ORDEDR ARRIVE GIFT WRAPPED?

All orders will arrive in a beautiful jewelry box, ready to be gifted.

DO YOU ACCEPT CUSTOM SPECIAL ORDERS?

An exclusive Special Orders Service is now available to turn your dreams into reality. A Taormina creation, designed and produced exactly to your specifications. Whether you choose one of our original designs or request a unique variation on an existing model, each piece is thoughtfully developed through direct collaboration via email between you and our team.