Gemstones, Pearls and Sphere Set into Taormina Tension Mountings are set under Tension/compression, therefore every time the Jewelry inadvertently or accidentally hits against an hard surface, or drops into the floor, those kind of shock most likely will create fracture/chip into the stone and consequently the stone become loose and could easily fell off the mounting..
Our warranty covers the gemstone reset for 60 days from delivery date, after the warranty coverage expires, we still offer the gemstone reset/replacement for a fee. The cost varies by gemstone and size.
This fee includes: A new gemstones/sphere, tension pressure re-calibration, refurbishing of the metal and cleaning all dents, scratches and stains. The turn around is about 3 to 4 weeks.
After the replacement order is placed you can return the item to:
6 Pluto dr.
Sewell NJ 08080
Please ship with Delivery Confirmation (NO Signature Required) and email us the Tracking Numbers so we can confirm the receiving of package.
An exclusive Special Orders Service is now available to make dreams a reality: a Taormina creation designed to order is produced exactly as requested. Whether it's one of our original design or a new twist to an existing model, each piece is conceived during email conversation between the client and our Team.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Please contact me if you have any problems with your order.
May 10, 2023
Apr 8, 2023
My ring became snagged on something heavy and I was devastated when the sapphire popped out. I contacted the company and they reassured me that they could reset the stone and refurbish the ring. It’s absolutely STUNNING and just reconfirms how thrilled I am with my ring and this small business. They’re amazing!