Welcome
Thanks for your interest in my jewelry designs and welcome to Taormina Jewelry
at Etsy.com. I try to photograph and describe my items as accurately as possible. I guarantee the quality of my Work with style and precision.
My Mission is to offer you impeccable products and service that help you improve your quality of life and make yourself happy or achieve those goals for others through your gift of my jewelry.
If you have any questions about placing an order, order status or inquiries
Please don't hesitate to contact me (thru THIS ETSY SHOP) All Emails will be answered within 5 hours (Including weekend)
I welcome you to read the FAQ section of this page where you will find all you need to know about Taormina Designs policy. Custom designs inquiries are always more than welcome. If you're a member of the press, or have a public relations opportunity, please contact us.
Taormina Jewelry Inc.
Philadelphia, PA 19145
Payments
● RING SIZE:
Before placing a Ring Order, it is STRONGLY recommended that you have the ring fingers sized by a professional jeweler. Taormina Jewelry is Not responsible for any wrong measurement due to Buyer error. All Taormina's Tension Rings and Wedding bands are create to the exact size provided to us by the Buyer. For technical reasons, Stainless Steel Tension Set Ring and Stainless Steel Bands cannot be Resized, therefore any error on selecting a size or just a simple resize necessitates the crafting of a whole New Ring. But no worries, if you ordered a wrong size, with a flat small fee of $45.00 (for tension ring and hammered band) and $20.00 (plain bands) we will create a new one for you. Click this following link for additional info about resizeing: http://www.etsy.com/listing/51655584/ring-resize-fee
You can Pay using Etsy Direct Checkout or PayPal.
We will send Order & Shipping Emails Confirmations to The ETSY Mail Box or the Email Address you provided to PayPal, therefore Please make sure that your Email address is updated or we will unable to communicate. If you use a spam blocker program or other email filter your order confirmation and shipping notification may not get through to you. If for whatever reason you don't receive our Confirmation Emails, please contact us ASAP, and we will resend the confirmations.
Taormina Jewelry Inc. is based in Philadelphia, Pennsylvania. According to state and federal tax rules, we are required to charge 7% sales tax on any item shipped to a Pennsylvania address.
Shipping
● UPGRADE TO EXPRESS SHIPMENT (USA and International Orders)
All our jewelry is "Made To Order" therefore we normally ship in 7 to 10 Business days, but sometimes do to anniversary or special occasions there is a strong need to receive a purchase sooner, therefore by purchasing the Upgrade for $25.00 We are basically bumping your order to the front of the line to complete your purchase much sooner and shipping using Express UPS. Your order will arrive in 5 business days from order date. You can purchase it along with your order or using this listing page: http://www.etsy.com/listing/91571602
● USA NATIONAL SHIPPING COST
We offer FREE SHIPPING, we ship USPS Priority Mail with delivery confirmation. All Our Jewelry is MADE TO ORDER therefore your order will takes 7 to 10 business days to ship (plus 2/3 days shipping speed)
> Note: business days does not include weekends or national public holidays.
> Note: Signature may be required as a proof of delivery for order over $250.00
(The complimentary mail is only for USA, for International orders please read below the International Shipping Section)
NOTE: UPS cannot be applied towards orders being shipped to a P.O. Box.
Please contact us (via THIS ETSY SHOP CONVO) with your specific time frame and we will do our best to speed up production process and accommodate your request.
● SHIPPING INSURANCE (USA ONLY)
In 4 years of selling at Etsy.com we never had a situation where the buyer never received the package because was lost in the mail. However If you would like to have your purchase shipped with USPS insurance, please write in the "message to seller" during check out that you need insurance and we will add it at no extra cost.
If your package (after a reasonable delay) doesn't arrive or get lost in the mail and you asked us to add insurance, you can file insurance claim to your Postal Office and USPS will refund your money.
If you need to print the insurance claim form go here http://about.usps.com/forms/ps1000.pdf
If you need a paper copy of your transaction receipt, go to Purchases > Receipt > Print the Receipt.
If you use PayPal during checkout and your purchase doesn't arrive, you are covered by the PayPal Buyer Protection Program and they can help you get all your money back.
● INTERNATIONAL SHIPPING
For all International Orders We ship UPS Express. The cost of shipment vary depending of your country. The shipment fee is listed at the bottom of every single listing page. Please note that customs fees and any taxes associated with your purchase are the responsibility of the BUYER.-
Note: Signature may be required as a proof of delivery for order over $250.00
If an incorrect shipping address is provided by the buyer, the order will be returned to Taormina Jewelry, Inc. and the cost of re-shipping the order will be covered by the buyer. In order to avoid delay, along with your address, please provide your Phone Contact, so UPS can call you in case of being unable to delivery.
Please consider 7 to 10 business days for production and 3 to 4 business days for delivery. Please note that business days does not include weekends or national public holidays. If you have any questions regarding International Orders, please don't hesitate to contact me.
Taormina Jewelry Inc. only assumes responsibility for a shipment while the item is in its possession. Upon delivery of the item to the shipping carrier, the laws and regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to the buyer upon delivery to the carrier. Taormina Jewelry Inc. will not be held responsible for lost shipments that are the fault of anyone but Taormina Jewelry Inc. and will not be held responsible.
Taormina Jewelry Inc. is not responsible for delays in transit or failure to delivery due to Incorrect address, fire, flood, strike or other labor difficulty, act of God, act of any governmental authority or of the customer, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials, services or manufacturing facilities from usual sources, failure of suppliers, inability to obtain necessary proof of delivery and signature from recipient, or any other causes of like or unlike nature beyond Taormina Jewelry Inc. reasonable control.
● SHIPPING ADDRESS
If you have requested via email to have your order shipped to a different address, in the case of exchanges or future orders, the Email request of change of address has to be done again, because we will always use the original address that Etsy Checkout or PayPal have on file, please review it and make sure is up to date. If an Incorrect shipping address is provided by the Buyer, the order will be returned to Taormina Jewelry Inc and the cost of re-shipping the order will be covered by the Buyer.
● PACKAGING
Every piece is delivered in a Elegant Jewelry box, ready to give as a gift!
Taormina Designs cares for the environment, therefore all orders are shipped paperless, if you need a paper receipt, go to Purchases > Receipt > Print the Receipt
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
● RETURNS
All the Jewelry you order at Taormina Jewelry is Special made for you (ring sizes, gemstone, length etc..). If you are not delighted with your purchase, please return the unused item in its original condition within 10 DAYS. Since all our Jewelry are "made to Order", we cannot refund money, but you will receive an online STORE CREDIT ONLY. This credit will Not expire, and is only usable anytime at Taormina Jewelry at Etsy.com Note: Taormina Jewelry is not responsible for the shipping charges that the buyer will pay for returning (also exchanging) the Item to us.
● ORDER CANCELLATION
For regular orders, Buyers have ONLY 3 days window (72 hours) opportunity to cancel an Order.
If a Buyer have requested and paid for Express Production and Shipment, the Buyers have ONLY 1 day window (24 hours) opportunity to cancel an Order. All orders that are cancelled more than 1 day (24 hours) after order receipt date are subject to a 50% cancellation fee of the original price.
If the item has already been shipped, it must to be returned the next business days, via USPS Priority mail with delivery confirmation..
● EXCHANGES
You can exchange your Item towards one of equal or greater value from Our Catalog on Etsy. Please return the unused item in its original condition within 10 DAYS. If you select an item of lower value, the balance will become Store Credit and it can be used any time at Taormina Designs on ETSY.
NOTE: In the case of Exchange or Repair Service, If your shipping address you used originally is now different, it's your responsibility to inform us via email.
● IMPORTANT MESSAGES ABOUT WRONG SIZE of Necklaces, Bracelets and Rings and Missing Info.
- ABOUT NECKLACES AND BRACELETS
If you have requested the wrong length for Necklace or Bracelet, please contact us, we will Email you the shipping procedures, and gladly re-size* it for you (*Resize Fees May Apply).
In most of our listing length need to be comunicate during check out in the “message to seller”.
If we receive an order for Necklace or Bracelet without length info, we will contact you 3 times via email (etsy mail and personal mail) if we don’t receive an answer, we will proceed using standard size of 18” for necklace and 8” for bracelets.
- ABOUT GEMSTONE COLORS
Our gemstones are natural and will vary in color due to the natural characteristic of each individual stone. Color of the gemstone may differ from the actual image due to your screen resolution and the color lighting condition of the photo on screen.
- ABOUT RINGS
All the rings are made to the exact size provided to us by yourself the BUYER. Any error on selecting a size on a Tension Set Ring necessitates the crafting of a new ring. A Flat fee of $45.00 must be payed prior the return of the wrongly sized ring. Once the resize is completed, the new ring will be shipped back to you. The time frame for the new ring is and average of 2 weeks. To proceed with Resize payment please visit this page: http://www.etsy.com/listing/51655584/ring-resize-fee
- IMPORTANT INFO ABOUT OUR GEMSTONE RINGS: Our Gemstones are high quality, but we do non provide certificate of authenticity. In Our Tension Settings, the Gemstone is set under compression, so every time you inadvertently or accidentally hit the ring against an hard surface, the shock could create fracture into the stone and consequentially the stone could pop out, but in case of damages or loss of the Gemstone, we offer Gemstone Replacement Service. https://www.etsy.com/listing/188745287
- IMPORTANT INFO ABOUT METAL FINISH
Stainless Steel doesn't ever oxidize. so virtually nothing could damage our mounting,
your can only scratch it if you hit the ring against a hard metal metal surface, but if you wear 24/7 a Brushed Finish ring, the brushed part in time will slowly wear off..Taormina Jewelry offers a 1 time Free Whole Metal Refinish, making your ring look like as if you just purchase it: we will re polish, re brush, two tone and we will also buff all eventual scratches and dents that could have occurred from wearing. The cost for each additional refinish service will be $45.00
Please take good care of your ring
● SPECIAL SALES PRICE
Occasionally, we are able to offer either a special price on a particular item or category, or we have a site-wide sale on everything. Special orders are not eligible for sale prices, even if they arrive during a sale period. Sale prices are ONLY good during the sale dates. Taormina Jewelry do not refund discounts retroactively or after the sale is expired, (purchases made before sale periods) with the exception of purchases made within a 24-hour period prior to a sale. Upon request, we will make the sale price adjustment to those orders. Payments Plan, Coupons and volume discounts do not apply during a sale. Gift certificates are still honored during a sale.
● WARRANTY
Our Warranty has some time frame limitations. This following list is what is and what is not covered by our warranty and related time limitations
NOTE: Even if your piece is not longer covered by our warranty, we can still offer you our repair services for small fees, please contact us and we will discuss all repairs and replacement that needs to be done
- COVERED BY WARRANTY
Broken or cracked metal (Life Time Warranty)
Broken clasp (Life Time Warranty)
Loosen clasp (Life Time Warranty)
Missing clasp parts (Life Time Warranty)
Any missing Metal parts (Life Time Warranty)
Brooches security clasp (Life Time Warranty)
Lost earring's back (Life Time Warranty)
Metal free refinish in polished and brushed (Only 1 time)
Brooches pin joint (Life Time Warranty)
Broken/lost Gemstone Pearls and Beads (NOTE: Buyers are entitled to a maximum of 2 Free replacement within 100 calendar days from day of delivery). After the Warranty has expired we still offer replacement or repair services please click this link for additional info https://www.etsy.com/listing/188745287
- NOT COVERED BY WARRANTY:
Rubber re-sizing
Ring re-sizing (please read our ring resize policy above)
Necklace re-sizing
Bracelet re-sizing
All Rubber parts which includes:
*Rubber broken by clasp, *Rubber become stiff, *Rubber Cord Replacement
For all rubber replacement purchase please go here:
2mm Rubber Cord http://www.etsy.com/listing/108478212
4mm & 5mm http://www.etsy.com/listing/108478001
Additional
Q. Who is Vincenzo Taormina?
A. An extremely creative and innovative Italian jewelry designer. He created The Taormina Jewelry Brand and he is the CEO and founder of Taormina Jewelry, Inc. based in Philadelphia USA.
Q. Is your jewelry handmade?
A. Yes. By writing HANDMADE Jewelry I Stated that:
My Handmade jewelry is jewelry which has been assembled and formed by hand rather than through the use of machines. According to the guidelines of the FTC, in order to be stamped or called HANDMADE the work must be made solely by hand power or hand guidance, also means that jewelry may be made using drills, lathes, polishers, or other machinery, but it must be guided by human hand. We DO NOT mass produced our jewelry, and we DO NOT use punch presses and CNC machinery.
Findings, Clasps, Joints, Hinges, Chains and every single piece from his Jewelry Catalog are individual Work of Art, totally Handmade and designed and created by Vincenzo Taormina Master Jeweler, in his Atelier Studio located in Philadelphia.
Q. Do you guarantee your Jewelry?
A. Yes, we do! Please read our WARRANTY section above.
Q. Jewelry Proportions and Sizes
A. Images on Etsy website are enlarged in many instances to show detail. To visualize the real size of the item shown in the image, please check the description to see the exact dimensions (inches and centimeters) of the items.
Q. Does your jewelry give allergenic reactions?
A. We only use Stainless Steel 316 which is Hypoallergenic. We have been in business for 10 wonderful years and so far no one ever complained about allergenic reactions.
Q. What kind of Gold do you use in your jewelry?
A. All gold accents in our jewelry is 14kt Gold filled.
Q. What kind of Pearls do you use in your jewelry?
A. We use genuine dyed Black Freshwater Pearls and Cultured White Pearls (Asian)
Note: all our Black Pearl are slightly baroque (not perfectly round).
Q. Do your jewelry tarnish?
A. No. Stainless Steel needs little maintenance, it's waterproof, will never tarnish and is not subjected to oxidation (doesn't rust ).
Q. Can I swim and take showers with your Stainless Steel jewelry?
A. Yes you can. Note: always after showers and swim in salty water, rinse your Stainless Steel Jewelry with freshwater, soap and wipe them off.
Q. I notice that my jewelry after wearing, have some scratches. What should I do?
A. Like every other piece of jewelry or watches in Stainless Steel, needs a bit of periodical maintenance routine obviously no so often like Platinum or Gold or Silver.
You can go to your local jeweler and have it polished (they do this service usually for free or for few dollars), exactly like you would bring your dress to the dry cleaning, or you can ship to us and we will polish and refinish for you free of charge, but we offer this free service only 1 time, after that there will be a charge of $45.00 for each time you send to us.
Q. I have noticed that the rubber in my necklace/bracelet it become Harder/stiff/broke, why?
A. The rubber is water proof, means that it doesn't get damaged by water, salty water (ocean) or chlorine water (swimming pool). However one thing that could damage the rubber and make it stiff is Perspiration pH. Your skin is coated with acid (pH), after extensive wearing the rubber becomes stiff and it could break where is attached to the clasp. Rubber is NOT under warranty so if you would like to have the rubber replaced, please visit this following listings:
2mm Rubber Cord http://www.etsy.com/listing/108478212
4mm & 5mm http://www.etsy.com/listing/108478001
Q. I just placed an Order. When I expect to receive it?
A. We ship within 7 to 10 business days, plus 2 to 3 days for delivery (Free USPS Priority Mail)
For International (if don't get stuck at Customs) orders can take up to 6 business days shipping speed.(We ship UPS Express Saver)
Q. What if I need my order sooner?
A: UPGRADE TO EXPRESS SHIPMENT
At Taormina's Studio all our jewelry is "MADE TO ORDER" therefore all Orders will take 7 to 10 Business days to ship, (plus 2 days USPS Priority mail shipping speed), but If you need your Order sooner, along with your order you can select during check out the "UPS Express Shipping Upgrade" or you can purchase it separately To add it in your order separately click this following link http://www.etsy.com/listing/91571602
All Express Shipment order are usually guaranteed to be received up to 5 business days from order date. NOTE: For additional Shipping Policies and INTERNATIONAL Shipment Policies please read below in the Shipping Policy Section.
Q. I received a Gift from Taormina Jewelry, but it's the wrong size.. now what?
A. If you received a gift and you realized that you need a different size or length, please contact us, and we will direct you how to exchange it.
Q. I purchased a TENSION RING from Taormina Designs and I ordered the wrong size,what should I do?
A. All Taormina's Tension Rings are create to the exact size provided to us by yourself the BUYER. If you ordered or received and you realize you need a different size, remember that We are here to help you. However Tension Set Ring cannot be Resize, so any error on selecting a size, necessitates the crafting of a NEW ring. For this particular reason, in order to proceed with the re-size, we will need a payment of $65.00. Once the payment is complete, you will ship USPS Priority Mail with delivery confirmation the wrong size ring back to our studio, and we will ship a new ring to you. Before you decide the new Ring Size, we suggest to visit your local jeweler and have them size your finger, if you are unable to do so, you can purchase our Rubber Ring Sizer: http://www.etsy.com/listing/47097515
The time frame for the new ring is most of the time (except Holidays and Summer Vacation) 10 to 15 business days, with a complimentary Free Shipping (USA ONLY)
To purchase the RING RESIZE FEE: http://www.etsy.com/listing/51655584/
Please return the ring to our Studio/Shipping/Receiving address:
Q. Can I order Any ring sizes, necklace's and bracelet's length?
A. Yes. All our jewelry are Made To Order, so if you desire to order different sizes/proportions, of any item shown in our catalog, please write measure in the "message to seller" during check out.
Q. Can I order quarter and half sizes on Rings?
A. Yes. Ring's Sizes for Woman and For Men starts from size 4 to size 13 also ¼ ½ ¾ sizes are available. Please indicate size desired in the "message to seller" during checkout.
Q. If I own a Diamond or Gemstones, can you set it into Taormina's Ring mountings?
A. No. For technical and warranty reasons we cannot accommodate this request.
Q. Can I order different beads colors and Gemstone that are not listed in your Color Chart?
A. Most of the time Yes. Please start a conversation thru ETSY Mail system, and we can discuss it.
Q. Can I order different width or height of earrings and pendant?
A. Yes. All our jewelry are Totally Handmade, so if you desire to order different sizes/proportions, of any item shown in our catalog, don't hesitate to ask. PPlease start a conversation thru ETSY Mail system, and tell us what you have in mind.
Q. Are there extra charges for different sizes or lengths?
A. No. We like to keep our jewelry prices the same regardless the different dimensions. Please start a conversation thru ETSY Mail system, and we can discuss about the length you prefer along with your name and last name you used to purchase the item and we will accommodate your request.
Q. What kind of payments do you accept?
A. We use Etsy Direct Checkout and PayPal. Even without a PayPal account. PayPal accepts all major credit cards even if you don't have a Paypal account. This following link explains the checkout and payment process: http://www.etsy.com/help_guide_checkout.php
Q. Do you accept alternative form of Payments?
A. No. At this time We ONLY accept payment via PayPal or Etsy Direct Checkout
Q. Why are orders shipping to Pennsylvania addresses taxed?
A. Taormina Jewelry Inc. is based in Philadelphia, Pennsylvania. According to state and federal tax rules, we are required to charge 7% sales tax on any item shipped to a Pennsylvania address..
Q. I understand that Taormina's Shipment requires signature upon delivery. What if I can't sign?
A. Please start a conversation thru ETSY Mail system, and we can discuss it.
Q. Do you accept International Orders?
A. Yes. For ALL INTERNATIONAL ORDERS we ship UPS Express Saver.
(signature may required as a proof of delivery)
The cost of shipment vary depending of your country. The shipment fee is listed at the bottom of every single page.
Please consider 7 to 10 business days for production and 3 to 4 business days for delivery. If you have any questions regarding International Orders,
please don't hesitate to contact us.
Q. Do you accept returns or exchanges?
A. We pride our selves on offering the highest quality merchandise.
Please read our Refund Exchange policy above
Q. Should I pay the shipping charges for returning the Item to you?
A Yes. The shipping fee for returning the item back to us is the responsibility of the Buyer.